Returns & Exchanges
Due to the perishable nature of our artisanal chocolates, we are unable to accept returns; however, if your order arrives damaged or unsatisfactory, we are committed to making it right through a replacement or credit.
Inspect Your Order
Upon arrival, please immediately inspect your chocolate collection for any signs of heat damage or shipping-related issues.
Document Issues
Take clear photographs of the damaged product and the original packaging to help our Concierge team evaluate the concern.
Contact the Concierge
Email our guest services team within 48 hours of delivery with your order number and supporting photos to initiate a claim.
Resolution Process
Once reviewed, we will arrange for a complimentary replacement shipment or issue a boutique credit to ensure your ultimate satisfaction.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing